Troubleshooting

A card image isn’t loading

Card art is served from Azure Blob Storage via Cloudflare CDN. If an image fails to load:

Try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R).
If a specific card consistently shows no image, the art may not have been uploaded yet — this is expected for some newer cards.

OAuth sign-in requires a redirect back from the provider and a session cookie to be set. Check:

Cookies are enabled for this site in your browser.
Third-party redirects are allowed — some privacy extensions block OAuth flows.
Try a different browser or incognito mode to isolate the issue.

If you’re still stuck, use the feedback link in the app footer.

The “Save to Binder” button isn’t appearing

The save button only appears if:

You are signed in, and
The card has not already been saved.

Numbered cards are saved automatically on reveal, so their save button won’t appear.

My binder doesn’t show a card I just saved

Try refreshing the binder page. Cards are saved immediately but the page display may need a refresh to reflect the latest state.

I can’t open another pack

A short cooldown is enforced between pack opens on the client side. Wait a few seconds and the button will become active again.

If your binder is full, packs are blocked until you expand your binder or remove cards. The capacity meter on the Open Packs page will indicate this.

A card I tried to trade or sell isn’t in my binder anymore

If you dragged a card to the trash zone and confirmed removal, it has been permanently deleted. Card removal is not reversible.

My Burbux balance looks wrong

All credits and debits are logged. If you believe a transaction is missing or incorrect, contact support via the feedback link in the app footer and include your account email and a description of the expected transaction.

Still need help?

Use the Contact form in the app footer or navigate to /contact. Include as much detail as possible — platform, browser, and a description of what you were doing when the issue occurred.